2025 Executive Summit
4th Annual
Powered by
AGENDA
Education that's valuable for both beginners and experts alike
Saturday, 1/18
FIXED OPERATIONS
Kickoff & Introductions
Lunch
AAG
- Overview of AAG
- AAG Service Programs
Michele Connors
AAG
Taylor DesRoches
AAG
AutomotiveMastermind
Our Mastermind technology empowers dealers to deliver automotive retail sales by harnessing data and intelligence to provide personalized insights and engagement. We help our dealer partners increase sales effectiveness and profitability, ensuring they excel at what they do best - selling cars.
Clint Bex
AutomotiveMastermind
Melody Smith
AutomotiveMastermind
Frank Mullin
AutomotiveMastermind
BizzyCar
This presentation highlights how BizzyCar helps dealerships increase profitability and customer retention by leveraging recall automation and customer convenience. It addresses the challenges dealerships face with retention, such as high service costs, infrequent visits, and competition from independent shops. BizzyCar’s Recall Management Platform uses AI-powered SMS texting and DMS integration to simplify recall outreach, schedule appointments seamlessly, and improve recall completion rates. The platform also introduces Recall Scout for proactive recall detection and the Mobile Service Platform to reach customers who prefer mobile service. The presentation emphasizes the revenue potential from improved retention, upsell opportunities, and enhanced customer satisfaction.
Shanon Teide
BizzyCar
Brett Masteson
BizzyCar
CallRevu
- Call Monitoring Best Practices for Sales
- Call Monitoring Best Practices for Fixed Ops
- Utilizing CallRevu for Employee Phone Skills Improvements
Kristie Thomas
CallRevu
Andrea Martin
CallRevu
CoVideo
Covideo is the full-cycle suite of video solutions built specifically for dealerships. From sales to service, we believe in the power of personalized communication. Since 2004, we’ve been at the forefront of video messaging, helping businesses across the automotive industry and beyond build deeper, more authentic relationships with their customers.
Clinton Corbin
CoVideo
Cox Automotive
Cox Automotive is proud to partner with the Mike Rezi group to improve dealership performance and drive results. Your Performance Management team will be advising on best practices and strategies for maximizing our industry leading solutions with Autotrader, Kelley Blue Book, Xtime, Dealertrack, Dealer.com/EZ Purchase and vAuto.
Carlos DeBrito
Cox Automotive
Andrew Polhemus
Cox Automotive
Jon (JT) Thomas
Cox Automotive
Natalie Wible
Cox Automotive
Dealer eProcess
In this workshop, we’ll explore five powerful digital strategies to drive success in your fixed operations. Learn how to enhance your online presence, attract more service customers, and optimize your website for increased bookings. By implementing these digital tactics, you’ll improve customer engagement and grow your service department's bottom line!
Joel Matteson
Dealer eProcess
Dealer Tire
I intend to talk about the importance of doing a proper walk around on the lane, measuring each tire while client is present. Let them know that the success rate of closing a tire sale is much higher if the estimate is printed out and spoken about before the vehicle goes back into the shop.
Andrew Ames
Dealer Tire
Steven Keusch
Dealer Tire
Khalif Chavis
Dealer Tire
DealerWing
I will be sharing results for each store as well as providing updates for 2025. Additionally, I will discuss how to maximize our services and best practices for the upcoming year.
Jeff Lampel
DealerWing
Foundation Direct
The Ultimate Guide to Dealership Digital Advertising: Reaching Shoppers In the Moments That Matter!
Want to capture car buyers at the exact moment they're ready to purchase or service a vehicle? This workshop focuses on effective digital advertising strategies that reach customers in the moments that matter. This session will outline best practices for paid search execution, ad copy, targeting, and outline campaign best practices that will allow you to hold your vendors accountable. Attendees will walk away with actionable insights on how to improve their digital advertising presence and stay ahead in the competitive digital landscape.
Dino Roussos
Foundation Direct
Lori Walker
Foundation Direct
- Insights / State of the Industry
- Growth drivers
- Latest in Search / Best Practices
Georgia Hunter
Johnson Advertising
Detailed overview of the Direct Mail campaigns for the Mike Rezi Group in 2024, plus sell matchback information review. We will also discuss projects and plans for 2025 and beyond.
Ivy Johnson
Johnson Advertising
Kevin Johnson
Johnson Advertising
Christina Flores
Johnson Advertising
Todd Hacias
Johnson Advertising
Proactive Dealer Solutions
- Digital Presence and Online Scheduling
- Communication Excellence
- Mystery Shop Results and Analysis
- Service Retention Strategy
Justin Hill
Proactive Dealer Solutions
Matt Gray
Proactive Dealer Solutions
TrueCar
TrueCar Guide to Effective Text Messaging
TrueCar, a leading online marketplace connecting dealerships to buyers, offers essential insights on effective and efficient text messaging best practices. Learn about consumer expectations and strategies used by top-performing dealers, along with key learnings from a mystery shop of all active Mike Rezi dealerships.
Lisa Hess
TrueCar
Alex Fernandez
TrueCar
Wynn's
Brian Trigalet, representing Wynn's®/ ITW, (with his valued distributor partner Puroil Products) specializes in helping service advisors elevate preventative maintenance sales with honesty, integrity, and ethics. With over two decades of Fixed Operations expertise, Brian and team will share proven strategies to boost service performance, increased labor, customer trust, and drive overall revenue growth through an ethical, educational approach tailored for today’s service departments.
Brian Trigalet
Wynn's
Sunday, 1/19
VARIABLE OPERATIONS
Kickoff & Introductions
Lunch
Cocktail Hour
AutomotiveMastermind
Our Mastermind technology empowers dealers to deliver automotive retail sales by harnessing data and intelligence to provide personalized insights and engagement. We help our dealer partners increase sales effectiveness and profitability, ensuring they excel at what they do best - selling cars.
Clint Bex
AutomotiveMastermind
Melody Smith
AutomotiveMastermind
Frank Mullin
AutomotiveMastermind
CallRevu
- Call Monitoring Best Practices for Sales
- Call Monitoring Best Practices for Fixed Ops
- Utilizing CallRevu for Employee Phone Skills Improvements
Kristie Thomas
CallRevu
Andrea Martin
CallRevu
Capital One
Finance program review along with the current leads products we provide to the dealers and best practices that come with them. In addition, we will be offering a sneak peek into the new products we will offer as part of our 2025 expansions.
Mallory Hinic
Capital One
Tyler Bowers
Capital One
Albert Harless
Capital One
CarNow
Our Dealer Retail Platform is a comprehensive, cutting-edge solution designed to help dealers engage, convert, and retain customers across all touchpoints. By seamlessly integrating advanced communication tools, digital retailing, and an immersive showroom experience, our platform empowers dealers to create personalized, frictionless experiences that drive growth and customer satisfaction.
In the next phase of our Dealer Retail Platform, we are introducing ReConnect, an AI-driven solution that takes customer engagement to the next level by seamlessly reconnecting with customers after they’ve entered your CRM.
Susan Fowler
CarNow
Alicia Worley
CarNow
Tim Cox
CarNow
Cars Commerce
Cars Commerce is an Audience Driven Tech Company empowering automotive. As the leading connected platform for automotive commerce, we simplify everything about buying and selling cars and, have the four essential capabilities that every dealer needs:
- Vehicle listings that connect to a massive in-market audience
- Simple, personalized, websites and retailing tools
- Appraisal capabilities that you can scale across your store
- Turnkey media solutions that reach real in-market car shoppers
Cars Commerce is the audience and technology platform that delivers all four and simplifies everything for your store.
Johnny Gifford
Cars Commerce
Sam Zahrai
Cars Commerce
Ben Freedman
Cars Commerce
CoVideo
Covideo is the full-cycle suite of video solutions built specifically for dealerships. From sales to service, we believe in the power of personalized communication. Since 2004, we’ve been at the forefront of video messaging, helping businesses across the automotive industry and beyond build deeper, more authentic relationships with their customers.
Clinton Corbin
CoVideo
Cox Automotive
Cox Automotive is proud to partner with the Mike Rezi group to improve dealership performance and drive results. Your Performance Management team will be advising on best practices and strategies for maximizing our industry leading solutions with Autotrader, Kelley Blue Book, Xtime, Dealertrack, Dealer.com/EZ Purchase and vAuto.
Carlos DeBrito
Cox Automotive
Andrew Polhemus
Cox Automotive
Jon (JT) Thomas
Cox Automotive
Tara Helmer
Cox Automotive
Rob Camelio
Cox Automotive
DriveCentric
DriveCentric represents the perfect fusion of Augmented Intelligence (AI) and automotive sales expertise to create the future of Customer Relationship Management (CRM). With automated management of text, email, calls, chats and video, DriveCentric has eliminated the biggest obstacles facing dealerships to simplify and improve the sales process, allowing you to simultaneously sell across both your showroom floor and your digital showroom. And DriveCentric’s AI-powered digital marketing platform (AIM) exponentially increases the effectiveness of your marketing, working 24/7/365 to deliver perfect, personalized follow-ups with every contact. DriveCentric is OEM-certified by manufacturers and integrates with the major DMS providers. Our CRM platform can transform your dealership with higher customer engagement, higher grosses and more sales.
Lacy Donaldson
DriveCentric
Edmunds
Elevate your dealership's performance with Edmunds' first-party data strategy. Gain deep consumer insights and market intelligence to target the right customers with the right vehicles at the right time. Drive more traffic, convert more customers, and boost your bottom line.
Jeremy Lockleair
Edmunds
Nathan Thruman
Edmunds
Pat Erwin
Edmunds
Foundation Direct
The Ultimate Guide to Dealership Digital Advertising: Reaching Shoppers In the Moments That Matter!
Want to capture car buyers at the exact moment they're ready to purchase or service a vehicle? This workshop focuses on effective digital advertising strategies that reach customers in the moments that matter. This session will outline best practices for paid search execution, ad copy, targeting, and outline campaign best practices that will allow you to hold your vendors accountable. Attendees will walk away with actionable insights on how to improve their digital advertising presence and stay ahead in the competitive digital landscape.
Dino Roussos
Foundation Direct
Lori Walker
Foundation Direct
- Insights / trends around searches for servi